Careers in the Home Building Industry

To work under the Supervision of the Warranty Manager and Director of Customer Care to ensure that warranty request are resolved in a professional, and timely manner, this would include variety of repairs on homes; communicate consistently with the Warranty Manager, Director of Customer Care, and Claims Coordinator of any resolutions, denials, or items that still need to be addressed by us, or a trade contractor.

Responsibilities:

• Performs tasks such as: drywall repairs, adjust cabinets and doors, paint touchups etc…
• Performs home walk through with homeowners
• Must be well versed in industry standards of residential construction, and company’s warranty guidelines, and have the ability to communicate our warranty policies to our customers.
• Provide after-hours support for customer reported emergencies. This requires being on call for two weeks at a time, on a rotation with all other Warranty personnel.
• Must be able to fill in for the Claims Coordinator in case of their absence or requirement for them to be out of office. This requires good working knowledge of their job requirements and processes to be able to effectively fill in for them, without any lapse in communication with customers, or members of the Management team.

Qualifications:

• Strong understanding in one of the following areas: Residential New Construction, Warranty, Customer Service
• Strong understanding, in use of technology, i.e. Cell Phones, Cameras, I pads, Surface Pros, use of PDF editing software, and Excel spreadsheets
• Excellent communication skills, oral, and written, including presentation skills.
• Analytical and Interpretive skills
• Strong organization skills
• Ability to handle conflict and confront challenging issues in a fast work environment
• Excellent troubleshooting skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies
• Must have some knowledge of residential construction practices.
• Ability to communicate with customers in a knowledgeable and professional manner, often in stressful situations.

Benefits:

• Salary - Based on experience
• Employer matching 401k retirement plan
• Medical, employer matching HSA, dental, vision, supplemental insurance and life insurance
• Home purchase program (After one year of employment)
• Paid vacation (After 90 days of employment)
• **All benefits start 90 days after employment