Careers in the Home Building Industry

Homes by Taber has a vibrant culture of excellence fueled by challenging, goal oriented, process driven collaboration and continuous learning for those individuals who are looking for a life changing opportunity while giving back to the community.

“ We are a customer service company that just happens to sell homes.” – Taber Leblanc, President

Responsibilities:

• Keen understanding and respect for customer service excellence associated with the single largest lifetime investment of purchasing a home
• Consistently provide high levels of customer service, by setting clearly defined expectations, follow up and follow through during the entire sales process.
• Setting weekly commitments for new contracts and appointments in accordance with sales and revenue goals
• Maintaining community assigned to company excellence standards of cleanliness and updating marketing materials and signage
• Conscientiously updating weekly reports, providing accurate information on listings, website and inter departmental communication
• Meet and exceed CRM objectives of traffic entry, follow up and setting appointments.
• Creating individual and company brand by utilizing social media
• Building relationships with Realtors
• Earning positive reviews and referrals from customers and realtors
• Committing to continuous learning through designated reading and attending training

Benefits:

• Base Salary
• Commission per sale paid at closing
• Health, Dental, and Vision (company pays half)
• Employer matching HSA
• Employer provided Life Insurance
• Supplemental Life Insurance
• Supplemental Insurance
• Accident Insurance
• Critical Illness Insurance
• Disability Insurance
• Employer Matching 401 (k) Retirement Savings Account
• Paid Time Off
• Paid Holidays
• Paid Parental Leave
• Dedicated Volunteer Hours
• Company Provided Cell Phones/Laptops
• Discounts on the purchase of a Taber home
• Real Estate license not required
• Ongoing training, mentoring, and one on one coaching to achieve individual goals
• Cross selling policy, creating opportunities to exceed sales commitments and goals
• Process driven departments building consistency and efficiency
• In-house Marketing department dedicated to driving traffic to communities
• Online sales counselor dedicated to setting up appointments for on-site sales opportunities
• Dedicated in-house closing department to assist in managing process from execution of contract to closing
• In-house design center and draftsman
• In house customer care (Warranty Department)
• In-house digital media specialists

Department: Customer Care

Classification: Non-Exempt

Salary/Grade Level: Salary

Reports to: Customer Care Manager, Director of Customer Care

Works with: Community Sales Managers, Community Construction Managers, Trade Contractors, Homeowners, Customer Care Staff

Primary Purpose

To work under the supervision of the Customer Care Manager and Director of Customer Care to ensure that Orientations and Delivery walks for new homeowners are conducted in a professional and consistent manner; to educate the new homeowners on the systems, and warranties of their new home.

 
Competencies

•    Strong understanding in one of the following areas: Residential New Construction, Home Warranty, Customer Service
•    Strong understanding, in use of technology, i.e. Cell Phones, Cameras, I pads, Surface Pros, use of PDF editing software, and Excel/Google spreadsheets
•    Excellent communication skills, oral, and written, including presentation skills
•    Analytical and Interpretive skills
•    Strong organization skills
•    Ability to handle conflict and confront challenging issues in a fast work environment
•    Excellent troubleshooting skills
•    Ability to work in a team environment
•    Ability to meet or exceed Performance Competencies
•    Must have some knowledge of residential construction practices
•    Ability to communicate with customers in a knowledgeable and professional manner, often in stressful situations

Supervisory Responsibility

This position has no supervisory responsibilities.

Essential Functions

1.    Schedule and conduct New Home Orientations, and Delivery Walks according to the processes set forth by Homes by Taber.
2.    Educate homeowners about the systems, and warranties of the home and notate any items Buyers wish to have addressed/corrected prior to Closing. To submit items for correction to the appropriate people.
3.    Be well versed in industry standards of residential construction, and company’s warranty guidelines, and have the ability to communicate our warranty policies to our customers.
4.    Complete office tasks related to scheduling Pre-Closing Walkthroughs, preparing homeowner guides and setting up house files prior to New Home Delivery. This includes assembling and disbursing appliance registration information, uploading and tracking walkthrough documents.
5.    Provide after-hours support for customer reported emergencies. This requires being on call for 2 weeks at a time, on a rotation with all other Customer Care personnel.
6.    Be able to fill in for the Claims Coordinator in case of their absence or requirement for them to be out of office. This requires good working knowledge of their job requirements and processes to be able to effectively fill in for them, without any lapse in communication with customers, or members of the Management team.

Additional Functions and Responsibilities

1.    Conduct 60-Day and 11-Month walkthroughs with homeowners.
2.    Document submitted issues, for review by Warranty Manager.
3.    Must be able to do minor adjustments, and repairs as needed.
4.    Use, and Care of a Company Vehicle within the guidelines of state, and federal laws, and within the guidelines of Homes by Taber vehicle policies.
5.    Registering appliances for leased properties.
6.    Perform any other duties as directed by Homes by Taber Management.

Work Environment

The employee will work outside and inside of homes under construction and finished. Travel to and from jobsites and the home office are required. The noise level will range from moderate to loud. There will be times when hearing and eye protection is needed.

 
Mental and Physical Demands

Mental: Clear and conceptual thinking ability; excellent judgement, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: While performing the duties of this job, the employee is regularly required to use power tools, drive company vehicles, and make repairs to drywall, painting, and caulking, must be able to lift over 50 lbs. safely. The employee is required to reach with hands and arms and talk and hear, must have visual acuity to operate a vehicle; run power tools; draft reports; memos, letters, emails, etc. Specific vision abilities required by this job include vision adequate for the incumbent to perform the responsibilities and functions of the job efficiently.

 
Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8 a.m. to 5 p.m. Evening and weekend work may be required as job duties demand.

Travel

This position requires daily travel to and from job sites, and regular travel to and from the home office.


Required Education and Experience

•    High School Diploma or Equivalent
•    Two (2) years of related job experience in areas of construction and/or customer service.


Other Information

A valid driver’s license is required. Must be able to pass drug and alcohol test, as well as a background check. Must have good driving record and be eligible to be insured through by company for use of company vehicle.

Disclaimer 

The qualifications, physical demands, and work environment described herein are representative to those as employee will encounter and must meet to successfully perform the essential functions of this job. Reasonable accommodations must be made to enable individuals with disabilities to perform the essential functions. The requirements are the minimal levels of knowledge, skills, or abilities.
This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. The above noted job description is not intended to describe, in detail, the variety of tasks that may be assigned but rather to give the incumbent a general sense of the responsibilities and expectations of his/her position. As the nature of business demands change, so, too, may the essential functions of this position.

 
Acknowledgement of Job Description
By signing below, I acknowledge that this job description serves only as a guideline for the duties required of my position, and that job duties are subject to change, as the organization deems necessary. I understand and accept that these are the responsibilities and requirements of the position.